Recover At Work

Revolutionising Rehabilitation

Revolutionising Rehabilitation

The Recover at Work program keeps injured employees connected to meaningful work, supports safe reintegration and strengthens workforce stability for employers. We partner with our clients throughout the recovery journey to ensure workers feel supported by both their employer and our team creating better engagement, faster recovery and sustainable long-term outcomes. 


Over 70% of our clients engage with the Recover at Work program, and 90% of our injured workers have successfully recovered at work through our structured, collaborative and supportive approach.


Our innovative Recover At Work program –  the first of its kind in Australia - ensures injured employees stay connected to their work, maintain a sense of purpose and routine, while maintaining a consistent and productive workforce for employers.

Your Benefits

Maintain a
Consistent Workforce

Employees stay engaged and supported during recovery. 

Improved Return

to Work Timeframes

We consistently outperform industry benchmarks, with a 90% return-to-work rate and employees returning two weeks sooner on average. 

ReduceD CLAIMS COSTS & LEGAL EXPOSURE

Early, proactive involvement mitigates risks and reduces escalation.

HIGHER Productivity
and Retention

A stable workforce leads to improved continuity and reduced turnover. 

THE CHALLENGE

Time away from work increases the risk of slower healing, higher claim costs, secondary complications, reduced engagement and increased potential for legal escalation.


Early intervention is essential to avoiding these outcomes.

OUR AUSTRALIAN-FIRST SOLUTION

Claims management administration

Full support, so you stay on top of the process.

Regular communication and reporting

Clear updates to keep you informed.

Worksite
assessments

Engaged external occupational providers at no extra cost.

Identifying suitable duties

We work with you to find the right tasks for each worker.

  • Claims Management Administration
  • Full support to manage each step 
  • Regular Communication & Reporting 
  • Clear, consistent updates for all parties 
  • Worksite Assessments 
  • Qualified assessments at no additional cost
  • Suitable Duties Planning 
  • Safe, meaningful duties aligned with medical capacity
  • Legislative Alignment 
  • Our framework aligns with state and national requirements

ALTERNAte HOST DUTIES (WHERE NEEDED)

When a worker can’t return to their original host employer, we work with clients to identify safe, meaningful alternate duties to keep recovery on track.

 

In Queensland, we’ve partnered with WorkCover QLD to offer limited indemnity arrangements for alternate host placements. We continue to work with other jurisdictions to expand this support nationally. 

This ensures workers stay engaged and employers remain supported throughout the recovery journey.


National Injury Management Solution (NIMS)

PeopleIN is a preferred provider for the National Injury Management Solution (NIMS), which offers specialist injury management tailored to our diverse workforce. 


NIMS provides:

  • Quick and early access to medical treatment
  • Communication templates and services for our PALM scheme
  • Medical self-management kits for rural and remote areas
  • Reduced claims costs and lower premiums

Early Intervention Program

Our Early Intervention Pilot Program encourages injury reporting, ensuring early access to treatment and mitigating chronic or secondary conditions. 


Key benefits include:

  • Significant cost reductions in premiums and workers’ compensation claims
  • Shorter claim durations, leading to decreased medical and legal expenses

MEDICAL PARTNERSHIP:

NIMS HEALTH

PeopleIN partners with NIMS Health to support employees by providing fast access to clinicians via secure video telehealth, making care accessible for rural and remote workers. Their team specialises exclusively in workplace injury management and recover at work planning. 


Our partnership improves the employee experience, strengthen program effectiveness, reduce time away from work, and support better workers’ compensation outcomes. 

NIMS Health is ISO9001 & ISO27001 certified, ensuring secure, high-quality clinical support. 


EARLY INTERVENTION PROGRAM

Built to catch issues early before they become claims.
Rolled out alongside high-premium models, our Early Intervention Program encourages early reporting of niggles, minor sprains and strains. We step in early with treatment and modified duties, so people can keep working safely while recovering.


Key outcomes:

  • Earlier treatment, better outcomes
  • Reduced workers’ compensation claims
  • Faster, supported return to work
  • Lower premiums, medical and legal costs


DAVID TYE

Group Head of Safety & Wellbeing

With extensive experience leading safety and wellbeing functions across complex environments, I’ve seen how strong systems, clear accountability, and consistent execution drive meaningful outcomes.

 

A disciplined approach to incident prevention, early intervention, and return-to-work improves not only recovery outcomes but overall organisational performance. With a team of Recover at Work specialists with backgrounds including claims management, allied health, and industry insurers and regulators, our focus is on practical, measurable solutions that create safer workplaces, support employees, and deliver sustainable results.

Let’s get to work

Connect with our Recover At Work team.

Recover at Work

FAQs

FREQUENTLY ASKED QUESTIONS


  • What is PeopleIN's Recover At Work program?

    Recover At Work is a structured return-to-work program for workers PeopleIN supplies to clients. When a worker is injured, PeopleIN manages the claim, arranges a worksite assessment, works with the client to identify suitable duties within the worker's medical capacity and reports progress to everyone involved. The aim is to keep the worker productive and connected to work rather than at home.

  • Who is responsible when a labour hire worker is injured on our site?

    Both parties have duties. Under the model WHS laws, the labour hire provider and the host business both owe safety duties and cannot contract them out. In most states the labour hire provider holds the workers' compensation insurance. With Recover At Work, PeopleIN runs the claim and the return-to-work process, while the client provides a safe site and suitable duties.

  • What results does Recover At Work deliver?

    90% of PeopleIN's injured workers successfully recover at work, and they return to their usual duties around two weeks sooner on average, outperforming industry benchmarks. Shorter time off reduces claim costs, premiums and the risk of legal escalation, and the client keeps an experienced worker on site. More than 70% of PeopleIN clients take part.

  • What if we can't offer suitable duties to an injured worker?

    PeopleIN finds safe, meaningful alternate duties with another host so recovery stays on track. In Queensland, PeopleIN has partnered with WorkCover Queensland on limited indemnity arrangements for alternate host placements, and it is working with other states to extend this nationally.

  • How does PeopleIN's early intervention program work?

    PeopleIN's Early Intervention Program encourages workers to report niggles, minor sprains and strains early, before they turn into claims. PeopleIN arranges fast treatment through its medical partner NIMS Health, including secure video telehealth for rural and remote workers, and sets up modified duties so people keep working safely. Earlier treatment means fewer claims, shorter claims and lower premiums.

  • Does Recover At Work cost extra?

    Worksite assessments by external occupational providers are included at no extra cost. 

In summary

Recover At Work is PeopleIN's injury management program for on-hire workers, the first of its kind in Australia. It keeps injured workers on safe, suitable duties while they recover, so they stay connected to work and clients keep a stable workforce. 90% of PeopleIN's injured workers recover at work and return around two weeks sooner than average. More than 70% of PeopleIN clients use the program.